For questions, bug reports, or feature requests, please email:
Q: How do my kids join our family?
On your phone, open the Family tab and tap Invite next to your kid's name (or Invite Code at the top). On their device, open Farrow, tap I have a code → I'm a kid, enter the code (or scan the QR) and tap their name. Kids don't need an Apple ID or email, and they don't need their own device — you can run everything from your phone.
Q: How does my kid keep their login on a new iPad?
On the kid's device, go to Account → Save Your Login and add an email and password (a parent's email is fine). On the new device, tap Sign In and use that email.
Q: How much does Farrow cost?
Farrow starts with a 1-month free trial, then it's a subscription billed through Apple. One subscription covers your whole family — both parents and every kid. Cancel anytime in your Apple ID settings, or from Account → Manage Subscription.
Q: How do I add a second parent?
Family tab → Invite a Parent shows a separate parent code. On their phone, they tap I have a code → I'm a parent, sign in, and enter it. They don't need their own subscription. Kids never see the parent code, so a kid can't join as a parent.
Q: Does Farrow hold or move real money?
No. Farrow tracks play-money balances for your family. It never connects to a bank or card.
Q: Someone made a mistake — how do I undo it?
Swipe left on the line in a kid's history and tap Delete. Deleting reverses its effect on the balance — including sending money back between siblings or cancelling a loan that hasn't been paid on yet. To let a kid undo their own mistakes, turn on Let this kid delete their own entries in Edit.
Q: How do I delete my family's data?
Account → Delete Account. If you're the last parent, the whole family is deleted, including every kid, history line and photo. To remove one kid, open their page → Edit → Remove Kid. See the Farrow Privacy Policy for details.
Q: How are propane prices determined?
Prices are reported by users in the community. We do not set or guarantee any prices shown in the app.
Q: Why don't I see any locations near me?
PropaneScout relies on community-reported data. If your area doesn't have reports yet, you can be the first to contribute!
Q: Why isn't my alarm playing music?
Make sure you have an active Apple Music subscription and that the app has permission to access Apple Music in Settings > Alarmony.
Q: Does the timer work on Apple Watch?
Yes! The Apple Watch companion app mirrors your timer and provides haptic alerts on your wrist.
Q: How do I restore my purchases?
Go to the app's settings and tap "Restore Purchases." Make sure you're signed in with the same Apple ID or Google account used for the original purchase.
Q: How do I delete my data?
For most of our apps, data is stored only on your device, and uninstalling the app removes it. Apps with accounts (like Farrow) have a Delete Account option inside the app — see that app's section above.